920-166 Exam

免费下载 920-166 认证考题Demo

下载 920-166 PDF 认证考试题库
下载 920-166 测试版考试题库

选择 certinside 920-166 题库

920-166 考试是 Nortel 公司的 NCSS-Contact Center Multimedia Ris.6.0 认证考试官方代号，certinside 的 920-166 权威考试题库软件是 Nortel 认证厂商的授权产品，certinside 绝对保证第一次参加 920-166 考试的考生即可顺利通过，否则承诺全额退款！

NCSS-Contact Center Multimedia Ris.6.0 认证作为全球IT领域专家 Nortel 热门认证之一，是许多大中IT企业选择人才标准的必备条件。 如果你正在准备 920-166 考试，为 Nortel NCSS-Contact Center Multimedia Ris.6.0认证做最后冲刺，又苦于没有绝对权威的考试真题模拟， certinside 希望能助你成

1、certinside考题大师920-166试题都是考试原题的完美组合，覆盖率95％以上，答案由多位专业资深讲师原版破解得出，正确率100％，只要您使用本站的考试题库参加920-166 考试，我们保证您一次轻松通过考试；

2、售后服务第一！我们相信要想在当今时代取得成功，必须为广大用户提供全套的周到细致的全程优质售后服务，只有客户满意了，我们才能发展。客户至上是我们certinside考题大师的一贯宗旨；

3、certinside实行“一次不过全额退款”承诺。如果您购买我们920-166的考题，只要不是首次通过，凭盖有PROMETRIC或VUE考试中心钢印的考试成绩单，我们将退还您购买920-166考题大师的全部费用，绝对保证您的利益不受到任何的损失；

4、本站920-166题库根据920-166考试的变化动态更新，在厂家考题每次发生变化后，我们承诺2天内更新920-166题库。在您购买我们的产品之后，我们将提供90天的免费更新。确保920-166考题的覆盖率始终都在95％以上；我们提供2种 920-166 考题大师版本供你选择。

5、软件版本920-166 考试题库
优点：具有学习模式，测试模式，线上自动升级
缺点：仅限固定电脑使用，不可打印为文本，只能PC阅读

6、PDF 格式920-166 考试题库(部分最新更新科目已不提供PDF)
优点：不需下载安装软件，方便用户打印和携带，但也带来了可随意制的弊端，因此我们提醒用户不得随意公开或出售本站的920-166题库，一经发现立即取消其升级资格，且不予退款。
缺点：不具备测试模式，通过查看 certinside.cn网站及查收我们的更新E-MAIL获取更新信息。

certinside 的优势

　
　
Exam : Nortel 920-166
Title : NCSS - Contact Center Multimedia Rls. 6.0


1. Your customer has installed Communication Control Toolkit (CCT) and plans to use CCT for user authentication per connection. However, the customer is concerned about security. Why must CTI users be Windows users?
A. Because the transport verifies network passwords.
B. Because the .net framework is required to support CCT.
C. Because the transport searches for a security certificate.
D. Because the SSL is enhanced to block unauthorized use.
Answer: B

2. Your customer has installed Contact Center Multimedia. They want to use the Contact Center Manager Administration application to import and review call data. Which component allows them to do this?
A. the E-mail Manager component
B. the Multimedia database component
C. the Web Communications component
D. the Outbound Campaign Management Tool component
Answer: D

3. The Full Communication Control Toolkit Application Programming Interface (API) allows for the implementation of two abstract layers. What are the two abstract layers? (Choose two.)
A. Lite Communication Control Toolkit API
B. Textual Communication Control Toolkit API
C. Graphical Communication Control Toolkit API
D. Graphical Interface Communication Control Toolbar API
Answer: AC

4. An Open Queue interface is available to allow Contact Center - Multimedia and third-party applications to route multimedia contacts to agents using the existing scripting and skill set routing features available for calls. The Open Queue is an application supported by which API?
A. Avaya
B. Contact Manager Framework
C. Communication Control Toolkit
D. Meridian 1 PBX/Communication Server 1000
Answer: B

5. Your customer has installed Communications Control Toolkit. However they have a number of different telephone switches in their system. Which three types of interfaces are supported? (Choose three.)
A. NET link
B. Avaya Interface
C. Alcatel Interface
D. Application Module Link
E. Meridian Link Services (MLS)
Answer: BDE

6. Your customer is considering installing Communication Control Toolkit Rls. 6.0 (CCT). In their current system, they use multiple operating systems. Which two operating systems support CCT at the server level? (Choose two.)
A. Windows XP Professional
B. Windows XP Media Center
C. Windows Server 2003 Standard Edition
D. Windows Server 2003 Enterprise Edition
Answer: CD

7. Your customer is using the Contact Center Multimedia server to provide web services for integrating their web site with the contact center. They have three domains: ? one containing their Contact Center Multimedia server ? one containing their Communication Control Toolkit server ? one containing their Contact Center Agent Desktops W hich two conditions are needed? (Choose two.)
A. The Contact Center Agent Desktop domain must have a two-way trust relationship with just the Contact Center Multimedia.
B. The Contact Center Multimedia server and the Communication Control Toolkit server must be put into a different domain than the Contact Center Agent Desktops.
C. The Contact Center Multimedia domain must have a two-way trust relationship with both the Communication Control Toolkit and the Contact Center Agent Desktop domains.
D. The Communication Control Toolkit domain must have a two-way trust relationship with both the Contact Center Multimedia and the Contact Center Agent Desktop domains.
Answer: CD

8. What is provided with the Communications Control Toolkit (CCT) server and is a sample of what you can do with CCT APIs?
A. CCAD
B. Refclient
C. Phone dialer
D. TAPI browser
Answer: B