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Exam : Nortel 920-119
Title : NNCSS-Symposium Call Center TAPI/Agent


1. A call center is using multiple Meridian 1 switches in a Network Automatic Call Distribution application. Symposium TAPI Service Provider for Meridian 1 is used to track call data for calls that are overflowed or transferred between the switches. Which statements are TRUE regarding requirements for networking call data in this application? (Choose two.)
A. All participating Meridian 1 switches must be connected by E&M trunks
B. All participating Symposium TAPI Service Providers must be configured for TCP/IP
C. All participating Meridian 1 switches must be configured to support Network Caller ID
D. All participating Symposium TAPI Service Providers must be connected by ISDN trunks
Answer: BC

2. To access a CRM or other desktop application in the enterprise environment using TAPI Service Provider and Symposium Agent, what sequence of steps are required to generate the CRM screen pop?
A. Add an application; Create a format mask; Create a trigger; Test the trigger
B. Create a trigger; Create a format mask; Add an application; Test the trigger
C. Create a format mask; Create a trigger; Add an application; Test the trigger
D. Create a format mask; Create a trigger; Test the trigger; Add an application
Answer: A

3. A customer has an existing TAPI Server Service Provider for Meridian 1 and IVR installed in their home office. The engineer has installed a TAPI Server Service Provider for Meridian 1 in another location for the same customer expanding the customers call center. The Meridian 1 PBX's are already configured for Network ACD between PBX and PBX When a call is routed to the remote TAPI Server Service Provider the call data is not received. What needs to be configured to allow the call data from the IVR to be received at the remote TAPI Server Service Provider?
A. Increase the Call Data Life Span.
B. The remote TAPI Server SP must have the IP address and HLOC of the main TAPI Server SP and IVR.
C. The IVR ports need to be configured and monitored on all TAPI Server SP for Meridian 1 within the customer's network.
D. A two way trust must be set between the network domains between TAPI Server SP location A and TAPI Server SP location B.
Answer: B

4. A technician is establishing a Meridian 1 call center configuration that includes the use of an IVR unit and a TAPI server. The TAPI server has been initialized but no IVR Registration Message is present in the overflow log capture. The technician confirms that the IVR and TAPI server can 'ping' each other. Next, the technician enters DOS commands on the TAPI server and discovers that port 5000 is listed as 'LISTENING'. What is the most probable cause of the problem?
A. the port 5000 has not been configured
B. the port 5000 is in use by another application
C. the IVR has been initialized but not set to ACTIVE
D. the TAPI Server has been initialized but not set to ACTIVE
Answer: B

5. A customer installs TAPI on a Windows NT server on domain. A Windows 2000 TAPI client resides on domain . Which conditions are required to successfully set up TAPI on the Windows 2000 client? (Choose two.)
A. Two one-way trust relationships
B. A two-way trust relationship between domains
C. The network must allow reverse RPC requests
D. The M1server directory on the TAPI must be shared to the veryone group.
E. The user ID required to start telephony service in domain must be created in domain
Answer: AC