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Exam : Novell 050-858-580A
Title : CNI-Service and Support


1. A user cannot get a new application to print on a NetWare network even though the application is advertised as network-aware. Print jobs that the user sends from the application are not arriving in the print queue. These print jobs also do not print successfully from a workstation that is attached directly to a local printer. What is the probable cause of the network printing problem?
A. The printer or its setup
B. The application or its setup
C. The print queue or its setup
D. The print server or its setup
E. The NPRINT or CAPTURE settings
Answer: B

2. A user's workstation hangs intermittently. You are assigned to work with him to resolve the problem and have taken the following steps:
1: Checked user and system records to gather information to assess what might be wrong.
2: Worked on the system to eliminate one possibility at a time until the answer was found.
3: Wrote a complete description of the problem and its solution in the system logs.
4: Explained the problem and its solution to the user. Observed the user while he worked until he was convinced that the problem would not recur.
How many of these steps are an appropriate part of the troubleshooter's role?
A. 1
B. 2
C. 3
D. 4
E. None
Answer: D

3. What can be used to test for a break on a FDDI cable segment?
A. An MSAU
B. A flashlight
C. A volt meter
D. An ohm meter
Answer: B

4. What are valid considerations when installing twisted-pair network wiring? (Choose 2.)
A. Consider using the same wire for voice and data.
B. Keep the twist in the wire up to the point of termination.
C. Never bend a cable tighter than a bend radius of 10 times the cable diameter.
D. It is recommended to use category 5 termination equipment on all catagory 3 installations.
Answer: BC

5. How many nodes can you install on a token ring network that is installed with IBM type 3 cabling?
A. 35
B. 64
C. 72
D. 127
Answer: C