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Exam : IBM 000-438
Title : Applying Fundamentals of Tivoli Business Automation Mgt200


1. In Business Automation Management, what are performance, maintainability, and security requirements considered to be?
A. automations
B. network events zones
C. functional requirements
D. non-functional requirements
Answer: D

2. What is an important factor when deploying a business automation solution into a customer environment?
A. determine if a business automation solution was previously attempted
B. redefine the current workflows and practices used by the customer for business automation
C. gather the requirements for which business automation solutions will be deployed at a later date
D. set the expectations so that the client's strategic goals are clearly defined and are met by the business automation solution
Answer: D

3. A client core business is to supply widgets to the customer. An order desk is located in Florida, where desktops are used by employees for general Lotus Notes e-mail, Lotus Sametime, and an Order Application from customers who call in orders by telephone.
The client has a data center located in Oregon. It contains a distributed environment running Lotus Notes and Lotus Sametime and a distributed environment running JD Edwards EnterpriseOne ERP. It has a DB2 database on a mainframe that contains their product information and stock, and a distributed environment that runs the Order Application.
The client has a distribution center in Illinois. It contains a distributed front-end for the Order Application, which prints orders and allows the distribution center to update the amount of stock. Orders are fulfilled by the distribution center and mailed directly to the customer. Stock is also received and updated by the distribution center.
The IT group responsible for the Order Application wants to implement Change Management and target the Order Application as the first application to manage.
Who are two Order Applications customers? (Choose two.)
A. the distribution center in Illinois
B. customers who call in their orders
C. the mainframe system administrators
D. end users in the order desk environment
E. the Order Application distributed environment system administrators
Answer: BD

4. While scheduling the introductory meeting with a company, who should be the client contact for invitations to the introductory meeting?
A. the technical contact
B. the process manager
C. the customer sponsor
D. the administrative assistant to the process manager
Answer: C

5. What is a benefit of a single vendor solution?
A. easier to obtain maintenance and support
B. more likely to provide future business automation flexibility
C. greater likelihood of future stability in the business automation
D. easier to adapt new solutions from the Open Source community
Answer: A